FAQ – Frequently Asked Questions
Do you ship internationally?
We currently ship to selected European countries. Shipping outside of Europe is not available at this time.
How long does delivery take?
Delivery usually takes between 7–12 business days, depending on your location.
How much is shipping?
We offer free shipping on orders over €100. Orders under €100 have a flat shipping fee of €7.95.
Can I return my order?
Yes. You can return items within 14 days after receiving them, provided they are unused and in original condition. Please see our Return Policy for details.
Do you offer exchanges?
At this time, we do not offer direct exchanges. You can return the item and place a new order.
What if my item arrives damaged or incorrect?
Please contact us at info@melonaire.nl within 48 hours of delivery with photos of the issue.
Frequently Asked Questions
Do you ship internationally?
We currently only ship to selected countries within Europe. Outside of Europe we do not yet ship.
How long does delivery take?
Delivery takes on average between 7–12 working days depending on the country.
What are the shipping costs?
For orders over €100, shipping is free. For orders under €100, we charge a flat rate of €7.95.
Can I return my order?
Yes. You may return an item within 14 days of receipt, as long as it is unused and in its original condition. See our returns policy for more information.
Do you offer exchanges?
At this time we do not offer direct exchanges. You can return the product and place a new order.
What if my item is damaged or delivered incorrectly?
Please contact us within 48 hours of receipt at info@melonaire.nl and attach clear photos.
