Frequently Asked Questions (FAQ)
1. What products do you sell?
We sell a wide range of products including women's and men's clothing, gadgets, children's clothing, accessories, and home accessories.
2. What are the shipping costs?
All shipments are 100% free, both within the Netherlands and Belgium.
3. How can I track my order?
After placing your order, you will receive a confirmation email with a tracking number. This allows you to track the status of your order online.
4. What is your return policy?
You can return your order within 14 days of receipt. If the product is defective, take a photo of the defective product and email it to info@melonaire.nl. Without a photo within 14 days, we cannot process a refund.
5. How long does it take to get my money back?
After receiving and inspecting the returned product, we will process the refund within 5-7 business days. Please note that it may take up to 14 days for the amount to appear in your account, depending on your bank.
6. How can I contact customer service?
You can reach us by email at info@melonaire.nl. We aim to respond within 24 hours.
7. Do you also sell in Belgium?
Yes, we deliver in both the Netherlands and Belgium.
8. What are your general terms and conditions?
Our general terms and conditions contain all important information about our services, rights and obligations, such as rules on payment, cancellation, liability and the use of our products or services. If you would like to receive a copy of the terms and conditions, we can send them to you by e-mail. Do you have specific questions about a certain section? Let us know, we are happy to help you.
9. How can I pay?
You can pay safely with us using iDEAL, Creditcard, Bancontact and Klarna.
10. Is it safe to order from you?
Yes, we guarantee a secure payment environment. All your personal information is treated confidentially and only used to process your order.
11. What is the delivery time of my order?
Our products are shipped directly from the supplier to you. Therefore, please take into account an average delivery time of 7 to 15 working days for orders in the Netherlands and Belgium. As soon as your order has been shipped, you will receive a confirmation with a tracking number, so you can follow the delivery. Do you have questions about the delivery time of your specific order? Please feel free to contact us!
12. What should I do if I received an incorrect or damaged product?
Please contact us within 14 days of receiving your order at info@melonaire.nl with a photo of the incorrect or damaged product. We will make sure you receive the correct product as soon as possible or we will refund your purchase.
13. Do you have a physical store?
No, we are an online webshop. This allows us to offer our products at competitive prices.
